Refund policy

What's covered

We fix things when we get them wrong: wrong item sent, defective product, or damage from transit. We do not accept returns for changed your mind, ordered the wrong size, or no longer wanting the item — every decal is cut to order for your vehicle, so we can't resell it.

Damaged, defective, or wrong item

Inspect your order on arrival. If something's wrong:

• Take clear photos of the product, the packaging, and the shipping label.
• Email us at info@brokenstickers.com within 48 hours of delivery, with photos attached.

Claims without photos, or reported after 48 hours, can't be approved. Photos are how we verify the issue was on our end and not from installation or misuse.

If approved, we'll cover return shipping and send a replacement or refund.

Items that cannot be returned

• Custom-made or personalised items, unless damaged, defective, or incorrect on arrival.
• Items that have been installed, cut, applied, or altered.
• Change-of-mind requests of any kind.
• Sale items or gift cards.

If you still want to send something back

For any return outside the cases above, contact us first at info@brokenstickers.com. We'll confirm in writing before you send anything. Approved returns must be:

• Unused, uninstalled, and uncut
• In original packaging
• Accompanied by your receipt or order number

Return shipping is paid by the customer, unless the return is due to our error (wrong item, damaged, or defective).

Return address:

SUL MEDIA, MB
Turgus street 4, Joniškis
LT-84172, LITHUANIA

Exchanges

Want a different design, size, or colour? Since items are made to order, we don't process exchanges directly. Contact us about your issue first — if it qualifies under "Damaged, defective, or wrong item," we'll sort a replacement. Otherwise, place a new order.

European Union: right of withdrawal

EU consumers normally have a 14-day right of withdrawal on online orders. Under EU Directive 2011/83/EU, Article 16(c), this right does not apply to goods made to your specifications or clearly personalised — which covers every item we sell, since each decal is cut for a specific vehicle, design, or size on request.

If any item you ordered is a genuine off-the-shelf, non-personalised product, the standard 14-day cooling-off period applies to that item.

Refunds

Once we've received and inspected an approved return, we'll email you to confirm the outcome.

If approved:

• Refund goes to your original payment method within 10 business days.
• Your bank may take longer to post it on their end.

Nothing after 15 business days from approval? Email info@brokenstickers.com.